Moving in

Firstly, we hope you enjoy living in your home and the wider community. Moving into a new home is exciting as well as there being lots to do. This section  provides some information on the things that you can do to make sure you settle in quickly and easily. Alongside the handbook, we also provide a moving in checklist that provides helpful information. We are here to make sure any problems are sorted out without any fuss. The information in this handbook tells you  how to get the best out of our service. We also have a Tenancy Support Team that may be able to help with advice and guidance. It is also a good idea to introduce yourself to your neighbours especially if you are new to the area, they may be able to offer advice and information.

Getting connected

You should let both the gas and electricity companies know that you have moved in. Give them the meter readings from the day you move in.

Furnishing your home

If you are on a low income and need help with furniture please contact us. There are organisations that offer furniture at reduced prices and grants you might be  eligible to apply for. Local organisations include First Move Furnishaid, secondhand shops or check out Facebook market place.

Rubbish and recycling

As a new tenant please observe the local information or ask about disposing of your waste and recycling. If you have individual wheeled bins for your home they must be placed outside your gate or the refuse crews will not empty them. Individual household bins must then be returned to your premises at your earliest opportunity or within 24 hours of collection date. Visit www.great-yarmouth.gov.uk/rubbish-and-recycling for further information.
If you use communal bins, please dispose of your rubbish correctly and considerately. GY Services offer an assisted collection service if you are unable to present  the bin at the curb side due to medical reasons. Please contact Great Yarmouth Services on 01493 801750 for more information.

When leaving bulky items out for collection, please do not use the communal bin areas, please leave them where agreed.