Getting involved

We welcome your views and involvement in our work. It is important to us to make sure that all tenants and residents have an opportunity to have their say in  what we do. We want residents to be involved in how their homes and communities are managed, maintained and improved. We want you to feel well informed  and be able to challenge us when you feel we can improve our services.

Getting involved is a great way to express your views and work with us to improve our services to you. There are different ways you can do this to fit in with your lifestyle. You can learn new skills and be part of your community or take part from home and online. There are various ways you can make a difference:

• Your Area: being involved locally - influence what we do by becoming an
• Area Voice, take part in estate monitoring or attend one-off local discussion groups
• Your Voice: complete surveys, share ideas and suggestions and be involved in reviewing and improving our communications
• Your Services: face-to-face (borough-wide) - be part of our decision making through Task and Finish groups (work with us to take an in-depth look at a specific area and make recommendations for improvement), specialist interest groups (sign up to be involved in one-off meetings or projects addressing the things that matter most to you), and performance challenge (hold us accountable for how we are delivering services)

Area Voice

Many residents volunteer to be an Area Voice, the local link to us in your community. We ask you to provide feedback on what we do so we can improve the  services we provide through:

• feedback to us on things that matter to your community to help shape and improve the services we provide
• work with us to resolve issues in your community
• talk with and listen to other tenants and pass information on
• use the 'Love Clean Street' App to tell us about issues in communal areas
• help monitor communal services e.g. grounds maintenance and cleaning
• complete communal/estate services surveys
• take part in wider discussions with other Area Voices

To find out more you can:

• read our information on resident engagement
• email: residentengagement@great-yarmouth.gov.uk

Satisfaction Surveys

The Council may ask you to complete satisfaction surveys about your experience of being a tenant and using some of the services. Your feedback is important and  supports us to make improvements.

The Council also conduct the Tenant Satisfaction Measures survey as part of our regulation by the Regulator for Social Housing.