Management structure

The following make up the Great Yarmouth Borough Council management team as of 1 October 2024.

Executive Leadership Team

Chief Executive Officer (Head of Paid Service)

• email: sheila.oxtoby@great-yarmouth.gov.uk
• telephone: 01493 846300

Executive Director - Major Projects

• email: iain.robertson@great-yarmouth.gov.uk
• telephone: 01493 846239
• services:
  • Capital Projects and Growth

Executive Director - People

• email: paula.boyce@great-yarmouth.gov.uk
• telephone: 01493 846450
• services:
  • Strategic Housing
  • Independent Living
  • Health, Integration and Communities
  • Customer Services
  • Equinox
  • Repairs and Maintenance
  • HRA Tenancy management
  • Rents

Executive Director - Place

• email: natasha.hayes@great-yarmouth.gov.uk
• telephone: 01493 846746
• services:
  • Environment and Sustainability
  • Planning
  • Inward Investment
  • Property and Asset Management

Executive Director - Resources (Section 151 Officer)

• email: karen.sly@great-yarmouth.gov.uk
• telephone: 01493 846811
• services:
  • Finance
  • IT,  Marketing and Communications
  • Organisational Development

Head of Legal and Governance (Monitoring Officer)

• email: caroline.whatling@norfolk.gov.uk
• telephone: 01603 223736
• services:
  • Legal Services
  • Democratic Services
  • Contract Management
  • Procurement
  • Compliance
  • Corporate Health and Safety

Group Management Team

Head of Great Yarmouth Services

• email: james.holder@greatyarmouthservices.co.uk 
• telephone: 01493 801721
• services:
  • Great Yarmouth Services Ltd

Head of Customer Services

• email: miranda.lee@great-yarmouth.gov.uk
• telephone: 01493 846536
• services:
  • Customer Services
  • Parking Services
  • Bereavement Services
  • Crematorium
  • Cashiers
  • Reception
  • Post and Scanning
  • Revenues and Benefits
  • Sundry Debtors
  • Revenue Support
  • Community Hub

Head of Environment and Sustainability

• email: james.wilson@great-yarmouth.gov.uk
• telephone: 01493 846852
• services:
  • Commercial
  • Anti-Social Behaviour
  • Environmental Services
  • Civil Contingencies
  • Environmental Protection and Enforcement
  • Port Health
  • Waste and Grounds Maintenance
  • Private Sector Housing Standards
  • Community Safety
  • Elections
  • Licensing

Head of Growth and Capital Projects

• email: david.glason@great-yarmouth.gov.uk
• telephone: 01493 846643
• services:
  • Infrastructure and Regeneration

Head of Housing Assets

• email: nicola.turner@great-yarmouth.gov.uk
• telephone: 01493 846516
• services:
  • Tenancy Services
  • HRA Income
  • Housing Assets

Head of Inward Investment

• email: simon.best@great-yarmouth.gov.uk
• telephone: 01493 846640
• services:
  • Conservation
  • Regeneration and Funding
  • Arts and Culture
  • Economic Growth and Business Engagement
  • Sports and Leisure

Head of IT, Marketing and Communications

• email: clare.dyble@great-yarmouth.gov.uk
• telephone: 01493 846120
• services:
  • IT
  • Communications
  • Marketing
  • Print and Design
  • Events
  • Civic
  • Porters

Head of Organisational Development

• email: sarah.tate@great-yarmouth.gov.uk
• telephone: 01493 846267
• services:
  • Organisational Development
  • Human Resources
  • Payroll

Head of Planning

• email: sam.hubbard@great-yarmouth.gov.uk
• telephone: 01493 846624
• services:
  • Development Management
  • Strategic Planning
  • Building Control
  • Land Charges
  • Community Right to Bid
  • Street Naming and Numbering
  • Local Land and Property Gazetteer

Head of Property and Asset Management

• email: michael.horton@great-yarmouth.gov.uk
• telephone: 01493846845
• services:
  • Property Services
  • Construction Services
  • Markets
  • Coastal Protection
  • Footway Lighting
  • Building Cleansing

Head of Strategic Housing

• email: melanie.holland@great-yarmouth.gov.uk
• telephone: 01493 846792
• services:
  • Strategic Housing
  • Housing Options
  • Homelessness
  • Independent Living