Contact us
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We are committed to providing high standards of customer service, ensuring an efficient and effective delivery of quality, accessible services. All customers have the right to know what level of service they can expect from us. We will deliver fair, inclusive services and treat all our customers politely and with respect. Read our Customer service charter for full details.
Main Council Offices
Town Hall, Hall Plain, Great Yarmouth, NR30 2QF
Open 9-4.30pm except every Wednesday when we open 10-4.30pm. Please contact the relevant team to pre-book your appointment to ensure you are able to see a member of staff promptly.
Novus Centre, The Conge, Great Yarmouth, NR30 1NA
Open 9-4.30pm except every Wednesday when we open 10-4.30pm. Please contact the relevant team to pre-book your appointment to ensure you are able to see a member of staff promptly.
How to book an appointment
If possible, please contact us by phone or email to book an appointment for the following:
- an online video-enabled or a face-to-face appointment with our Customer Services Team using our online booking system
telephone 0808 196 2236 (freephone number) or 01493 856100 - housing benefits
telephone 01493 846291
email enquiries@great-yarmouth.gov.uk - Council Tax queries
telephone 01493 846244
email enquiries@great-yarmouth.gov.uk - housing applications
(to make a housing application, visit our Register for housing page)
telephone 01493 846140
email housingoptions@great-yarmouth.gov.uk - council rent payments
telephone 01493 846726
email rentincome@great-yarmouth.gov.uk - leasehold queries (if you pay a service charge to the Council for a flat that you own)
telephone 01493 846259
email leasehold@great-yarmouth.gov.uk
Homelessness
See our Homelessness section for information on what to do if you are homeless or have been asked to leave.
- telephone 01493 846140
email housingoptions@great-yarmouth.gov.uk
If you are homeless today, or have been asked to leave today, and are unable to phone housing options then no appointment is necessary to see a housing options advisor at the Novus Centre.
If you find yourself homeless outside office hours, please contact the out-of-hours service below.
Out of hours contact
You can find details on how to contact us outside normal working hours via our Emergency out of hours service section.
Contact information for departments
Please choose one of the sections below which matches the type of enquiry you are making. Alternatively, if you unable to find a related section please contact us using the General Enquiries details.