Customer service charter

We will supply information requested in freedom of information requests within 20 working days, except in exceptional circumstances.

In such circumstances, we will contact you to let you know why it is going to take longer than 20 days to collate the information requested, or if there are reasons why it is not appropriate to release all the information requested.

We will explain why we are not releasing the information, if that is the case, and explain the appeal process.

You can find more information about freedom of information requests in our Freedom of Information Policy.