Repairs service

Welcome to the section on the repairs service, where you will find information on who is responsible for what type of repair, and how to request improvements.

How to report a repair

When you contact us, we will ask for your contact details and the nature of the repair. This will help us to send the right operative to your home. We will arrange an appointment for the operative to visit you and carry out the repair. In some cases, we may have to carry out an inspection before the repair is done.

During office hours

Our office hours from from 9am to 5pm Monday to Friday, not including Bank Holidays. To report a repair you can:

• email us at gynrepairs@ncsgrp.co.uk
• telephone us on 0808 264 4444 

Outside office hours

If you have any emergency repairs out of our office hours you can contact us via our Emergency out of hours service.