Food safety

If your complaint is about a fairly minor problem you should contact the company you bought the food from.

If you think the problem could pose a public risk you should let us know. Concerns should be addressed to our Environmental Health department.

Tell us if:

• Food is not safe to eat or actually makes you ill
• Food is mouldy, contaminated or contains a foreign object (eg glass in a cake)
• Additives have been used improperly
• Something has been added to the food that affects its safety or quality (eg antifreeze in spirits)

It would be useful if you:

• Save the receipt
• Tell us exactly where you bought the food
• Keep the food and its original packaging

You should contact Trading Standards at Norfolk County Council if your food complaint is about:

• Labelling offences or misleading claims
• The quality of the food
• The nature of the food being incorrect (eg cod sold as haddock)
• Food sold after its use by date