Accessibility statement for Great Yarmouth Borough Council's corporate websites

This accessibility statement applies to the following corporate websites operated by Great Yarmouth Borough Council:

www,great-yarmouth.gov.uk
myaccount.great-yarmouth.gov.uk
surveys.great-yarmouth.gov.uk
docs.great-yarmouth.gov.uk
localplan.great-yarmouth.gov.uk

We want as many people as possible to be able to use these websites. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate the website using just a keyboard
navigate the website using speech recognition software
listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We endeavour to make the website text as simple as possible to understand.

This statement does not cover any other website, app, or web portal not listed above.

How to make your device easier to use

AbilityNet (opens new window) has advice on making your device easier to use if you have a disability.

This includes how to:

Useful websites to help with accessibility

Translating this website

Some content and resources on our website regarding services is already translated and available for use.

You can also view the entire website in a different language for free using Google Translate (opens new window). We have provided language specific links listed below:

Български (opens new window) (Bulgarian)
Latviski (opens new window) (Latvian)
Lietuvis (opens new window) (Lithuanian)
Português (opens new window) (Portuguese)
Русский (opens new window) (Russian)

Please be aware that Google Translate automatically translates content and may result in unreliable translations.

Google Translate is provided for free by a third party (Google) and Great Yarmouth Borough Council cannot be not responsible for the content or accuracy of the translation.

Screen readers

The website incorporates text-to-speech tooling provided by Browsealoud.

How accessible this website is

We know some parts of this website are not fully accessible:

most PDF and archive documents are not fully accessible
- occasionally we add documents produced by external organisations which we cannot always make accessible
- due to tight deadlines or to meet statutory requirements, we may sometimes upload documents that are not fully accessible
live video streams do not have captions or transcripts
- videos uploaded to YouTube do offer closed captions which are autogenerated and may not be completed accurately
mapping elements are not fully accessible via the use of a screen reader
some meaningful images do not have good alternate text
some decorative images may be incorrectly identified as meaningful
some meaningful images may be incorrectly identified as decorative
some images contain embedded text
some elements do not appear within the keyboard tab order
some elements do not have appropriately descriptive labels which convey the purpose
there are some images of text present in various areas of the website, including the news elements
some pages and document attachments are not written in plain English
the accessible text for some links may not be accurate when using a screen reader
some documents have poor colour contrast
some of our online forms are difficult to navigate using a keyboard
some form fields do not clearly show focus when navigating using a keyboard
some form fields have missing or multiple labels
most form fields do not have an autocomplete value defined
some error messages are not clearly associated with form controls
some pages include show and hide functionality that is not fully accessible to users
some of our forms published as PDF documents may not yet be fully accessible; where possible, we plan to replace these with accessible online forms
some lists of links are not marked up correctly
we have links to some systems which are operated by third-party suppliers that are not fully accessible at this time

What to do if you cannot access parts of this website

If you need information on this website in a different format, contact us with:

the web address (URL) of the content
your name and email address
the format you need, for example, audio recording, braille, BSL, large print, accessible PDF

Provide this information by:

email: accessibility@great-yarmouth.gov.uk requesting a different format
telephone: 01493 856100
post: Great Yarmouth Borough Council, Town Hall, Hall Plain, Great Yarmouth, NR30 2QF

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we're not meeting accessibility requirements, contact accessibility@great-yarmouth.gov.uk reporting a problem or call us on 01493 856100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens new window).

Contacting us by phone or visiting us in person

Find out how to contact us via www.great-yarmouth.gov.uk/contactus.

If you would like to visit us in person, and have any accessibility requirements, please get in touch with us via phone, email enquiries@great-yarmouth.gov.uk, live chat online or by writing to us to advise of your requirements.

Our offices have audio induction loops available for use.

Preparation of this accessibility statement

This statement was prepared on 22 October 2020. It was last updated on 27 April 2021.

This website was last tested on 27 April 2022. The test was carried out by Great Yarmouth Borough Council.

The following pages were in scope of this test, which includes each website template page web have on www.great-yarmouth.gov.uk:

See the technical information about this website's accessibility

Last modified on 21 February 2024

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