Privacy Notice: repairs call recording

About us: Great Yarmouth Borough Council (the Council), Town Hall, Hall Plain, Great Yarmouth, Norfolk, NR30 2QF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulations (UK GDPR).

Why we collect your data: We will use your personal data for the purposes of training and development, quality checks, supporting complaints and for the processing repairs to Council properties. The processing of information is necessary for the Council to undertake a public task as defined under Article 6(1)(e) of the Act, i.e. the processing is necessary for the Council to perform a task in the public interest or of its official functions, and the tasks or function have a clear basis in law, in this case the Housing Act 1985 (as amended). We may also lawfully use your data for the prevention and detection of fraud.

Sharing your data: Your data will be used for specific purpose although your details will be shared between Council departments, Council contractors and other agencies where there is a lawful authority to do so.

Your data will be kept strictly confidential. It will be stored in a secure password-protected database on the Council's computer system.

Retention period and criteria: Your personal data will be kept for a six month period as stated on the Council's Retention Schedule. In certain circumstances we may be required to hold your data for longer than the retention period and will only use it within the terms of data protection laws.

At the end of the retention period your personal data will be securely destroyed.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights, however, if this is the case you will be informed of this.

Further information: If you want more information you may contact the Council's Data Protection Officer at gdpr@great-yarmouth.gov.uk or telephone the Council on 01493 846855. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at: https://ico.org.uk/.