Privacy Notice: Communities Team

About us: Great Yarmouth Borough Council (the Council), Town Hall, Great Yarmouth, Norfolk, NR30 2OF, 01493 856100, is the data controller for the purposes of the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulations (UK GDPR).

How we will use your data: We will use your personal information for the purposes of providing you with targeted help or for referral to partner agencies who provide specialist services, in order to make sure you get quick and easy access to a wide range of support when you need it.

Your data will be used for this specific purpose although your details will be shared between departments and other agencies where there is lawful authority to do so.

Periodically, we may contact you to conduct a survey on the effectiveness of the help you have received. This information will be used purely for statical purposes to help improve the service provided. Anonymised survey results may be shared will our partners to help them improve the specialist support they provide.

The information gathered in these surveys will not be used to make any decisions about you.

The processing of your information is conducted with your consent as defined under Article 6(1)(a) of the UK GDPR, i.e. the processing is necessary for the Council to perform a task and you have given your clear consent for us to process your information for this task. Where you have identified specific medical or health needs this data is processed with your explicit consent under Article 9(2)(a), any criminal record data is processed under Article 10 of the GDPR.

Data Sharing: Great Yarmouth Borough Council will, where necessary, share your information with one or more of the following partners:

• Access Community Trust
• Action Community Enterprises (ACE) CIC
• Age Connected (Acorn Centre)
• Age UK Norwich
• Better Together Norfolk
• Broadland Housing Association
• Caister Primary Federation
• Cambridgeshire Community Services NHS Trust
• Change Grow Live
• Department of Work and Pensions (DWP)
• DIAL Great Yarmouth
• Early Childhood and Family Services - Action for Children
• East Coast Community Healthcare CIC
• Feathers Futures
• Gorleston Primary Care Network
• Great Yarmouth and Northern Villages Primary Care Network
• Great Yarmouth and Gorleston Young Carers
• Great Yarmouth Borough Council  - Tenancy Services
• Great Yarmouth Borough Council - Community Hub
• Great Yarmouth Borough Council - Environmental and Sustainability
• Great Yarmouth Borough Council - Housing Options
• Great Yarmouth Borough Council - Independent Living Services
• Great Yarmouth Primary Academy
• GYROS
• Headway Norfolk and Waveney
• Hear for Norfolk
• Hebron Housing
• James Paget Hospital - Eden Team
• John Grant School
• Lofty Heights CIC
• MAP
• Menscraft
• Newtide Homes - Flagship Group
• NIDAS
• Norfolk and Suffolk NHS Foundation Trust
• Norfolk and Suffolk NHS Foundation Trust Great Yarmouth Adult Community Mental Health Team
• Norfolk and Waveney Mind
• Norfolk City Council Community Services
• Norfolk Citizens Advice
• Norfolk Community Health and Care NHS Trust
• Norfolk Community Law Service
• Norfolk Constabulary
• Norfolk County Council - Adult Learning
• Norfolk County Council - Adult Social Services
• Norfolk County Council - Childrens Social Services
• Norfolk County Council - Community and Environmental Services
• Norfolk County Council - East Mental Health Social Care Team
• Norfolk County Council - Norfolk Library and Information Services
• Norfolk County Council - Ukraine Support Team
• Norfolk County Council Client Hardship Service (Formally NAS)
• Norfolk Fire and Rescue Service
• Norfolk Integrated Housing Community Support Service
• Orwell Housing
• St Mary Magdelene Church
• The Harbour Centre
• The Magdalene Group
• The Millwood Partnership
• The Park Surgery
• Time Norfolk
• Together UK
• Victim Support
• Voluntary Norfolk
• Yarmouth and Magdalen Foodbank, Great Yarmouth Pathway
• Your Health Norfolk

Your information will be kept strictly confidential. It will be stored in a secure, password-protected database.

How long we hold your data: Your personal information is required to be kept for 6 years from the date of your last contact with our Communities Team. We will only use your data within the terms of data protection laws. We will review dates for keeping personal data in the future and if necessary, update these privacy notices.

Your rights: You have a number or rights available to you, including the potential right to see copies of all the data held about you, to ask for it to be corrected or deleted, to request the Council to restrict what it does with your data in certain circumstances, to object to what the Council may do with your data, and to data portability.

Please note that these rights are not absolute and there are circumstances where they do not apply or the Council may override these rights, however, if this is the case you will be informed of this.

Further infomation: If you want more information you may contact the Council's Data Protection Officer at gdpr@great-yarmouth.gov.uk or telephone the Council on 01493 846325 and ask to speak to the Data Protection Officer. If you are unhappy with the way your personal information is being handled you can contact the independent Information Commissioner at: https://ico.org.uk/.