Waste collection policy

The following conditions applies to all bins including communal bins and garden waste bins:

Missing or lost containers

If a container has been lost, residents should check the surrounding area where the container went missing to ensure it has not been moved by a third party. Where a resident moves into a property the Council is not responsible for any bins which are missing from the property.

Where bins are found to be missing the Council should be contacted for replacement. Replacement bins for any that are missing is chargeable at the standard fee.

General wear and tear

Where a container has been damaged through day to day usage, including emptying, then a request can be made for a replacement container. In the case of recycling and residual bins the damaged container must be left out to be swapped with an undamaged container. If the damaged container is not left out, then a new container will not be left. Where a resident moves into a property the Council is not responsible for any bins which are found to be damaged at the property. Where bins are found to be damaged the Council should be contacted for replacement. Replacement bins for any that are damaged are chargeable at the standard fee.

This does not apply to garden waste bins where the Council will replace any bins damaged in the course of it being emptied within the first 12 months. After this time then the replacement charge will then apply.

Repairs to communal bins, including parts such as lids and wheels or their replacements , are chargeable. Where required the owner should contact the Council and the works will be quoted for on a case-to-case basis.

Where damage to a bin is such that it is deemed to pose a hazard for a crew to either move or empty then it will not be emptied. The householder or property owner will be notified, and service will be suspended until the bin is either repaired or replaced and collections will be commenced from the next scheduled collection.

Dirty bins

A container which is dirty will not be deemed damaged and will not be replaced. It is the responsibility of residents to clean the containers they are provided with or inherit as a result of moving into a property

Criminal damage to bins and stolen Bins

In the event of a residual or recycling bin which belongs to the Council being damaged as a result of crime, for example arson or being stolen, then the Council will replace the bin free of charge. The householder will need to report the incident to the Police via a non-emergency method of communication and request a crime reference number also known as CAD number. The householder will then contact the Council quoting this CAD number to enable delivery of a replacement bin. This does not apply to communal or garden waste bins where the Council is not the owner of the bin.

Back of collection vehicle

In the event a bin falls into the back of the collection vehicle during the emptying process, assuming that it is not easily retrievable or in a usable condition then the Council will replace the bin free of charge.