Waste collection policy

The Council offers all residents a chargeable bulky waste collection service. This service can be booked online via the Councils website or via phone.

Residents can check the Councils website for details as to what items can be booked for collection via this service. The service will not collect:

• commercial waste
• items which are excessively heavy
• hazardous waste

Charges for this service are reviewed annually as part of the Councils fees and charges process.

Conditions for using this service

• payment is taken at the time of booking
• when booking the service a designated collection day will be given - the Council is unable to specify a collection time
• all items may be presented for collection after 6pm on the proceeding night of collection and by 6.30am on the specified day of collection
  • where items are put out on public land either before collection has been booked or earlier than the evening before collection is due to occur without the Council's consent the items will be considered as being flytipped
• the Council does not offer a service to collect items from within properties or outbuildings
• all items of waste must be left together as close as possible to the edge of the boundary of the property, as close to the highway or access road as possible, easily accessible for the crews and presented in a safe fashion which does not cause any obstruction or danger to the public
• collection point for properties with difficult access e.g. flats, shall be agreed with the Council before collection
• once a booking has been made for this service, additional items cannot be added
• only items on the booking will be collected - any additional items left out on public land will be considered as flytipping
• once a booking has been made for the service then the fee is non-refundable, this includes where the resident no longer requires the service
• if in the event of the Council being unable to collect an item on the designated day due to operational issues such as inclement weather the collection will occur at the earliest opportunity
• where the Council attempts to make a collection and the items have not been presented out for collection the fee will be forfeited by the householder and they will not be entitled to a refund - if the householder still requires the items to be collected, they will need to rebook the service which will be chargeable at the normal price