Social media guidance

Removing comments

Offensive, abusive, or inappropriate comments will not be tolerated. GYBC reserves the right to remove any such comments from its social media platforms. Repeat offenders may be blocked or banned from interacting with council accounts.

Comments that are off-topic, spam, political or commercial in nature may be removed to maintain the integrity of the discussion.

Monitoring and responding

We will try to assist you wherever possible and will do our best to respond within a few hours. We'll read all messages and pass queries on to the most relevant part of our organisation.

Our accounts are usually monitored 9am to 5pm from Monday to Friday; enquiries sent outside these times will be responded to as soon as possible.

Please do not rely on our social media profiles to raise concerns, as they are not continuously monitored and may not be the most appropriate platform to contact us on.

Terms of use

Social media networks have clear terms of use, and all user comments that breach these terms will be reported to the relevant social media platform. You can read each platform's terms of service here:

Neutrality

As a government organisation, we must remain politically neutral. We will not reply to, endorse, engage with or answer questions of a political nature on our platforms. Please contact your local councillor (opens new window) if you have a political query.

Likes, follows and shares

We carefully choose who we follow, like and share content from but we cannot follow, like or share everything requested or received.

We sometimes follow, like or share content we think is of interest or benefit to our residents and customers, but this does not mean that we endorse the originating person or organisation.

Please don't be offended if we don't like or follow you. We have to be very careful that what we share isn't seen as us endorsing an opinion, organisation or individual.

Duplicate accounts and use of council branding

We will claim control of any duplicate social media accounts that are not our genuine accounts, and which claim to represent our venues or estates.

We will request removal of social media profiles that are set up using Great Yarmouth Council imagery and branding without permission.

The final word

Our rules are here to make sure our online space is a safe and friendly space for all. Comments, replies, or posts that breach our house rules may be hidden or removed. Users that persistently break the rules may be blocked from commenting or posting.

If a user violates our guidelines three times, we reserve the right to ban them from our social media channels, so please follow these guidelines and help us create a positive community experience. We reserve the right to update or change these house rules at any time.

Our social media accounts

We use our social media to inform, promote and improve our services, answer enquiries and link up with local people in Great Yarmouth. You can follow us on the profiles listed.

Last modified on 16 January 2025

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