Damp and Mould Policy

All Damp and Mould referrals will be recorded as a specific categorised repair and will be prioritised using the HHSRS 2006 legislation. Each referral will be recorded and tracked to a successful completion. The following are the resident service standards and performance measures to evidence successful delivery of the Policy. Each of the KPI's will be recorded, measured, monitored and reported in monthly monitoring meetings.

• survey appointment (Investigation) within 14 calendar days of the call from resident or a staff member reporting damp/mould in a property
• following survey, a damp report will be shared with the resident and delivery contractors within 7 calendar days of the survey.
• reports will state if the risk is low, medium and high and the timescale for works to be completed
• the delivery timescales are triggered by the report date and works will be completed withi "Working or Calendar days" as defined by the HHSRS risk rating.
• high Risk HHSRS 1 rating A-C works complete within 7 calendar days
  • works undertaken in this period may be interim works to reduce the risk pending further works which require more time to be completed
• medium Risk HHSRS 2 D-G works complete with 14 working days
• low Risk HHSRS 2 H-J works completed within 25 working days
• if the identified works will take longer to achieve than the above times scales, control measures to mitigate risk (e.g. mould washes, temporary repairs etc) and will need to be continually completed within those periods until the works are complete.

Emergency repairs must be completed within 24 hours:

• within 7 calendar days of agreed works being completed, a post works inspection will be completed by the SPOC, with agreed sign off with the resident
• where extensive works may be required, the Council will consider the individual circumstances of the household, including any vulnerabilities, and whether it is appropriate to move resident(s) out of their home at an early stage, any such moves will be carried out in accordance with the Decant Policy

4a. Complex cases where diagnosis is more challenging:

• the Council will ensure that we identify complex cases at an early stage and have a strateg for keeping residents informed and that we identify effective resolutions to complex cases
• where the council has identified the need to carry out periods of climatic monitoring within the property, these results will be shared with the resident
• the Council will share the outcomes of all surveys and inspections with residents to help them understand the findings and be clear on next steps

4b. Completion and ongoing monitoring:

• 1 month after the works are completed, an aftercare visit will be undertaken to ensure that the damp or mould issue is resolved.
• 6 months after the works are complete an aftercare telephone call will be made to ensure the damp and mould issues have been resolved. Should the resident raise any concerns that the issues are not resolved, a further inspection will be carried out.
• 12 months after the works are complete an aftercare telephone call will be made to ensure the damp and mould issues have been resolved. Should the resident raise any concerns that the issues are not resolved, a further inspection will be carried out
• the Council will also undertake specific tenant satisfaction reporting around damp and mould once repairs have been completed.