Council Homes Director: Job Description

Purpose of role

To support the Executive Leadership Team in the effective delivery of the Borough Council's Corporate Plan priorities, strategies, and major projects related to the areas of responsibility under the role. This includes leading and being personally accountable for: 

• leading the Council's social landlord service of 5,762 council homes and tenants and 377 leaseholder support services
• day-to-day management of services within the social landlord service
• driving high quality service performance
• ensuring effective financial, risk and compliance management of the Council's housing stock, repairs and maintenance, estates, housing incomen, tenancy and leaseholder services
• designing and delivering service developments, innovation and improvement
• working with other service areas to ensure the Council's housing stock is well-maintained and invested-in, delivering effective outcomes for the Council's housing tenants

Key result areas

• leadership of the Housing Revenue Account (HRA) Business Plan together with an Annual Service Plan underpinned by effective financial information covering; housing management; repairs and improvements; sheltered housing services; caretaking and capital investment on housing
• in line with the Council's Housing Strategy, ensure social landlord services support high quality housing which meets housing needs of local residents and our existing tenants
• developing an effective organisational culture where services are high performing and staff exhibit the behaviours and values of the organisation
• acting as an agent of change to drive high performing services which meet tenants' needs
• designing and delivering projects which improve, develop or innovate service delivery
• acting as a role model to others, where appropriate acting as coach or mentor to more junior managers and staff
• ensuring resources are effectively utilised and that annual efficiency targets are met
• identify and explore commercial opportunities to grow the income of the social landlord housing services

Main Responsibilities

• be the Council's lead professional in relation to the delivery of the Council's substantial housing landlord service responsibilities
• lead and manage the housing landlord service ensuring effective planning and management of resources to deliver excellent customer service through well trained motivated staff while complying with corporate policies
• responsibility for the line management of a diverse range of professional housing disciplines structured into four teams with more than 130 members of staff
• strategic oversight of the delivery of an extensive repairs and maintenance function (approx. 18,000 repairs annually) to ensure value for money, customer focus and service quality adopting continuous improvement principles
• lead responsibility for the Housing Revenue Account (HRA) 30-year financial business plan, and associated service planning. Undertake annual budget, rent and business plan reviews to match new legislative requirements against resources in the context of the Council's Corporate Plan.
• the Council is exposed to substantial risk by the operation of a large portfolio of social homes, the postholder will ensure the effective management of this significant risk on behalf of the Council by ensuring all statutory, safety, governance and social housing sector regulatory requirements are fulfilled
• ensure a diverse and effective menu of tenant engagement activities and processes are in place to ensure tenants are able to meaningfully influence the service
• ensure the provision of a safe and modern home for over 5,500 households in the borough who are entirely reliant on Great Yarmouth Borough Council for the provision of a wide variety of landlord services
• lead the creation and delivery of Housing Investment Plan the Council's housing stock to address challenges of an aging stock profile, delivering regeneration opportunities and improving the quality of the Council's housing stock addressing future regulatory conduct and competence standard requirements
• ongoing delivery of strategies and works to raise energy performance of stock to EPC C, by delivery of the housing energy efficiency programmes
• promoting and leading by example on health & safety and safeguarding practices in line with Council policy
• keep abreast of volatile and changing national and governmental social housing policy and adopt appropriate service strategies to deliver national policy and statutory outcomes and expectations

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