Objectives of the Resident Engagement Strategy

The benefits of resident engagement are clear in supporting good customer service and delivering efficient services.

To help the Council achieve its vision for resident Engagement, this Strategy identifies two key objectives to support the Council to deliver excellent engagement and involvement:

• to hear everyone's voice and work together with residents to make a difference through delivering excellent involvement/engagement
• residents have clear opportunities to stay informed, be consulted with and take part in decision making

To achieve these objectives and the vision for resident engagement, the Council will:

• increase the number of conversations with residents
• develop more ways for residents to be involved and share their views including through the use of technology
• develop and use resident insight, so services are shaped by the feedback from resident's experience of services and their needs
• embed the engagement approach to support service improvement and provide clear accountability