Foreword

Welcome to the Resident Engagement Strategy. I am delighted to introduce the Council's Resident Engagement Strategy. The Council is committed to listening and involving tenants and leaseholders in the management of their homes.

This strategy outlines the Council's commitment to the residents on the Council's estates and in Council homes that their voice will be heard. The strategy strengthens the approach to engagement. The strategy will drive forward plans to embed the resident voice in everything we do, provide opportunities for real influence and positive change.

The Council recognises that genuine and flexible engagement is the driver to successfully delivering services that tenants and leaseholders want. I look forward to working in partnership with residents to improve the housing services the Council provides and to create an environment where working together we can all make a positive difference to our tenants, homes and communities.