How do we plan to deliver a stronger voice?

Increase the number of conversations with residents

Many residents don't get involved due to time constraints or the belief the Council does not listen. It is important to make it easy for all residents to be involved when they can as well as showing the difference that has been made in the way things are done through 'you said we did'.

Expand opportunities

Everyone has a busy life, but everyone has a voice. Using technology better will support residents to share their voice more easily. The use of different approaches and software will be explored to increase engagement.

It is easier to be involved where you live, therefore new ways have been developed so all residents can make a difference to their local area.

Develop and use insight

Develop our approach to using the information and feedback received from residents so it can tailor and improve services. Information will be made more available to support resident engagement. To deliver better services it is important to know and understand residents' aspirations and needs.

Embed the engagement approach

The resident voice needs to be strong and productive so everyone can work towards delivering the best services. The new engagement structure will be continually developed and embedded across the service to be effective and transparent. It will have clear routes for accountability and clearly show the impact of resident engagement. This will be owned by everyone, residents and staff.