Resident Engagement Strategy

Introduction

This strategy has been developed with residents and considers the changing regulatory environment for the Council's Housing Service.

Great Yarmouth Borough Council (GYBC) has a long history of working closely with its residents to support decisions. Resident engagement has recently been centred around local neighbourhoods and Community Representatives. This has created a solid foundation of working with residents at a local level supporting estate management and localised improvements.

GYBC Housing Services provides a range of housing services for over 10,000 people across the borough.

2020 saw the publication of the Charter for Social Housing. It is explicit in its aims to increase the tenant voice, make sure homes are safe, make sure landlords are accountable, strengthen the consumer regulation of housing services, ensuring complaints processes are fair, increasing respect and delivering good quality homes and neighbourhoods. In line with the Charter, the Resident Engagement Strategy is clear that the Council must make sure it can support all residents to have their say.