Repairs service

These are repairs that affect your health and safety. We will carry out these repairs or make safe within 24 hours, or sooner, depending on the nature of the repair.

Examples of emergency repairs are:

• losing all electrical power
• blocked main drain
• blocked toilet if only one available
• burst pipes
• dangerous structures
• complete heating failure where no back up heating is available (winter months only)
• gas leaks
• lack of security to the property

This service provides out of hours emergency repair cover. We may only be able to make safe on the first visit and may need to return to complete any repair. This service is only available where the repair poses a serious health and safety risk or where there is serious danger to people or property.

When reporting an emergency, please provide as much information as possible about the nature of the emergency. Where the repair is your responsibility but qualifies as an emergency, it may still be possible to call out an operative, although we may charge for this service.