Sheltered accommodation

In sheltered housing you will have an emergency alarm system and Tenancy Support Officers (TSOs) will visit all residents once every three months. During this visit, the TSO will assess any requirements and support needs of the resident and make any necessary referrals to external agencies to assist with the requirements and support needs raised. 

The TSOs are also available to support residents with:

• correspondence
• accessing the correct level of benefits
• assistance in times of crisis

The schemes are covered by the emergency alarm system which is linked to the 24hr Control Centre.