Accessibility statement for Great Yarmouth Borough Council's centrally managed websites

This accessibility statement applies to the following websites using our common content management system:

• www.great-yarmouth.gov.uk
• myaccount.great-yarmouth.gov.uk
• have-your-say.great-yarmouth.gov.uk
• docs.great-yarmouth.gov.uk
• localplan.great-yarmouth.gov.uk
• cil.great-yarmouth.gov.uk
• www.greatyarmouthservices.co.uk
• www.greatyarmouthfuneralservices.co.uk
• town-hall.great-yarmouth.co.uk
• www.equinoxhomes.co.uk

These websites are run by Great Yarmouth Borough Council. We want as many people as possible to be able to use the websites; for example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We endeavour to make website text as simple as possible to understand. The How to make your device easier to use section includes information on making your device easier to use if you have a disability, useful sites that can assist, how to translate our website pages, and use of screen readers.

How accessible these websites are

We know some parts of our websites are not fully accessible. You can read a summary of issues in our Website accessibility section.

Feedback and contact information

If you need assistance with accessing content on our websites you can find out how to contact us in the What to do if you cannot access parts of our websites section.

We're always looking to improve the accessibility of our websites. If you find any problems not listed in this document, or think we're not meeting accessibility requirements, contact accessibility@great-yarmouth.gov.uk reporting a problem or call us on 01493 856100.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens new window).

Technical information about website accessibility

Great Yarmouth Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

• Non-compliance with the accessibility regulations: this section lists the current issues that we are aware of and how we plan to fix them
• Disproportionate burden: this section lists issues that we are aware of but having been assessed are unable to fix at this time
• Content that isn't within the scope of the accessibility regulations: this section lists areas that we do not need to fix as these aren't required under the regulations

We also have a list of third-party applications that are not under our direct control.

What we're doing to improve accessibility

The Reviewing our accessibility section details how we continue to review and work to resolve where we are currently failing to be fully compliant.

Preparation of this accessibility statement

This statement was prepared on 31 March 2025.

Our websites are regularly tested by Great Yarmouth Borough Council, detailed in the How we test our websites section.